Service Business Course (Success In Service)
ARE THESE CHALLENGES SLOWING YOUR GROWTH?
- Hiring & Retention of Manpower
- Meeting Customer Expectations
- Lack of Standardisation
- Manpower Skill Enhancement
- Keeping your sales channel activated
- Designing a favourable offering for the customer
- Struggling to correctly price your service
What Will You Get
30+ Courses
700+ Video Library
1400+ Assessments
200 Hours of Content
List of 30 Courses
Course Topics
- Introduction to Instagram Marketing
- Importance of Instagram Marketing for Brands
- How to Create and Optimise Instagram Business Profile?
- Multiple Instagram Accounts – Need & Importance
- How to Analyse Competition on Instagram?
- How to Reach the Target Audience?
- Content Strategy for Instagram Marketing
- Different Types of Instagram Posts
- How to Take Good Photos for Instagram?
- Hacking Instagram Algorithm
Course Topics
- How to Create a Google Ads Account?
- Google Ads for Map, Gmail and GMB
- Google Ads Dashboard – Tools and Settings
- Google Ad Campaigns – Do’s and Dont’s
- How to Create Display Campaigns in Google Ads?
- How to Create Search Campaign for YouTube?
- Introduction
- Google Ads for Business
- Google Search Ad Campaign – Concept
- Google Ads – Terms & Abbreviations
Course Topics
- Creating High-Quality Articles for LinkedIn
- Writing High-Quality Text Posts for LinkedIn
- How to Increase Engagement by 10x?
- Tools for Content Scheduling
- LinkedIn Connections & Search Bar
- How to Send Connection Requests?
- How to Increase your Likes/Share/ Views & Comments?
- Hashtag Strategy in LinkedIn
- Introduction
- Strategy to Send Direct Messages
Course Topics
- Sales Growth Maximiser
Course Topics
- Strategy & Execution Signifier
Course Topics
- Retail Management Multiplier
Course Topics
- Leadership Lessons Enhancer
Course Topics
- Low-Cost Marketing Amplifier
Course Topics
- Peak Performance & Productivity Magnifier
Course Topics
- How to Start a Startup Booster?
Course Topics
- Business Operations Accelerator
Course Topics
- chap1
- क्या कम पैसों के कारण आप अपना धंधा expand नहीं कर पा रहे हैं?
- करें अपने धंधे में सही फैसले और बढ़ाएं Profit !
- क्या आप अपने Dealersऔर Franchise को मैनेज नहीं कर पा रहे हैं?
- जानिए कैसे आप अपने धंधे का फंसा हुआ पैसा निकाल सकते हैं?
- क्या Fixed खर्चे हैं Profit के दुश्मन?
- क्या E-commerce ने किया धंधे को चौपट?
- कैसे बढ़ेगी Employees की Productivity?
- क्या ERP बढ़ाएगा Employee Satisfaction?
- ज़ानिए कैसे लाएं कम Cost में ज्यादा Customers?
Course Topics
- धंधे में Finance की सूझबूझ- Introduction
- क्या मेरा धंधा सही दिशा में जा रहा है ?
- खर्चे बढ़ रहे हैं या कमाई ? Part-1
- खर्चे बढ़ रहे हैं या कमाई ? Part- 2
- मेरा बिज़नेस प्लस में चल रहा है या माइनस में?
- कैसे करें पगार का जुगाड़?
- क्या हैं Fixed Assets के फायदे?
- बिज़नेस में Current Assets का क्या है असर?
- धंधे में हमेशा Cash कैसे बना रहेगा? Part-1
- धंधे में हमेशा Cash कैसे बना रहेगा? Part -2
Course Topics
- Introduction
- Manpower Planning
- Organisational Structure
- 7 Steps of Recruitment
- 90 Day Onboarding Plan
- Payroll Process
- Employee Exit
- Employee Engagement
- Succession Planning
- Technology for HR Management
Course Topics
- Introduction
- Digital Transformation
- CRM Software – Part 1
- CRM Software – Part 2
- CRM V/s ERP – Part 1
- CRM V/s ERP – Part 2
- Funnels & Triggers – Part 1
- Funnels & Triggers – Part 2
- CRM Implementation – Checklist
- Customer Segmentation – Part 1
Course Topics
- Secret to Customer Delight
- How to Become a Customer-Centric Company?
- Acquisition VS Retention VS Churn
- Role of Effective Listening
- Empathy in Customer Service
- Handling Difficult Customers Situations
- Need for Omni-Channel Service
- How to Scale Your Customer Service?
- Building Rapport with Customers
- Customer Service Centre
Course Topics
- Introduction
- Do Things that Don’t Scale
- Scaling Techniques
- Case Study – Rocket Internet
- Maximise Scale
- Project Management – Part 1
- Start-up V/s Scale-up
- Project Management – Part 2
- How to Scale Restaurant Business?
- Case Study – Nalli Sarees
Course Topics
- Introduction
- 5 Steps for Exponential Business Growth
- How to Automate Your Business?
- Organising Yourself
- How to Use Google Calendar?
- Meeting Rhythms
- Organise Yourself Using Google Keep
- Tools to Make Work Easy
- How to use Google Assistant?
- How to Organise Data?
Course Topics
- Introduction to Stress Management
- Stress – Causes and Impact
- How to Manage Stress?
- ABC Technique for Stress Management
- Pause Approach to Manage Stress
- Meditation and Relaxation Techniques
- Time Management for Stress Management
- Circle of Influence
- Mindful Technique for Stress Management
- Laughter Therapy
Course Topics
- Introduction to Time Management
- Importance of Time Management
- Avoiding Time Wasters
- ABC of Delegation
- Prioritisation using Eisenhower Matrix
- How to Maintain an Activity Log?
- How to Use 1+1+1 System for Saving Time?
- 1-3-5 Rule for Time Management
- Pareto Principle for Time Management
- Parkinson’s Law
Course Topics
- Introduction to Team Management
- 5 Stages of Team Development
- Different Types of Teams in a Company
- Collaboration Amongst Teams
- Project Management
- Moving the Bell Curve Towards the Right
- Measuring the Performance & Potential of Employees
- Excellence in Execution in Teams
- Employee Development Programmes
- DILO and its Implementation
Course Topics
- Introduction – Problems in Payment Collection
- Important Techniques for Payment Collection
- Need of Automation Payment Collection System
- Automation in Payment Collection
- Setting Up Google Sheet
- Concept of Whatsapp API Gateway
- Setup and Test API Gateway
- Payment Reminder Sheet
- Message Template & Important Settings
- Sending the Payment Reminders Manually
Course Topics
- How to Design KRAs and KPIs?
- Process Setting of KRA/KPI
- KRAs and KPIs for Sales
- KRAs and KPIs for Customer Service
- KRAs and KPIs for HR
- Review & Feedback Mechanism
- Development and Succession Planning
- KRAs and KPIs for Quality
- KRAs and KPIs for Finance & Accounting
- KRAs and KPIs for Procurement
Course Topics
- Introduction
- Fundraising for Startups
- Fundraising Goals
- Budget Sheet
- Fundraising Stages
- Investment Types
- Sources of Funding-Part 1
- Sources of Funding-Part 2
- Sources of Funding-Part 3
- Fundraising – 10 Steps
Course Topics
- Introduction to Digital Marketing
- How to Achieve Business Goals via Digital Marketing?
- Digital Marketing Vs Traditional Marketing – Part 1
- Digital Marketing Vs Traditional Marketing – Part 2
- Inbound Marketing Strategies – Part 1
- Inbound Marketing Strategies – Part 2
- Inbound Marketing Strategies – Part 3
- Technique of Storytelling to reach your Audience
- How to Create a Blog?
- How to Create Graphics Using Canva.com?
Course Topics
- Introduction to ORM
- How to Build 5-Star Online Reputation?
- Online Reputation Monitoring
- Search Engine Result Page (SERP) and its Importance
- How can ORM Drive Revenue?
- ORM for Promotion and Branding
- Why Businesses Fail in ORM?
- Online Community Partnerships
- How to Push Down Negative Reviews?
- Aggressive SEO in Pushdown Approach
Course Topics
- Need for Cyber Security
- Introduction
- Types of Cyber Attacks
- Steps to Be Cyber Secure
- How to Protect Your Identity?
- Two-Step Verification in Gmail
- How to Protect Yourself from Phishing?
- Protection Against Identity Theft – Steps
- How to Protect Devices?
- How to Protect Data?
Course Topics
- Introduction to Gmail Basics
- How a Create a Gmail Account?
- E-mail Formatting Techniques
- Gmail Advanced Search Parameters
- How to Follow-up E-mails?
- Gmail Shortcuts and Templates
- Automatic Translation in Gmail
- Voice Typing and Mail Tracking in Gmail
- How to Organise Folders?
- Creating Priority Inbox in Gmail
Course Topics
- Introduction To Remote Working
- Importance of Work from Home
- 5 Steps for Effective Remote Working
- How to Recreate Office Culture?
- Importance of Team Meetings
- Team Calendar
- Video Conferencing Tools
- Allocate Work Using Google Keep
- Google Workspace – Collaboration Tool
- How to Establish a Digital Office? – Part 1
Course Topics
- Introduction to Learning Excel
- Creating & Navigating through a Worksheet
- How to Format Data in Excel Worksheet?
- How to Customize and View a Worksheet?
- How to Insert and Format Data in Excel Worksheet?
- Configure Worksheets to Save & Print
- Conditional Formatting & Group Cells & Ranges
- Creating & Modifying Tables
- Different Formulas & Functions in Excel
- AVERAGEIF & COUNTIF Functions in Excel
Course Topics
- Introduction
- Creating a Presentation & Master Slide
- Customize Presentation Options- View, Print & Save
- Configure & Present Slideshows
- Inserting & Formatting Slides and Shapes
- How to Record & Upload PPTs on YouTube?
- Creating Slide Content- Inserting Text, Tables & Charts
- Insert & Format SmartArt, Images and Videos
- Applying Transitions & Animations
- How to Manage, Merge and View Multiple PPTs?
Course Topics
- Introduction
- Basic Settings – Homepage Layout
- Managing Folders
- Sharing Folders
- Sharing Files
- File Management
- How to Search Files/Folders in Google Drive?
- Advanced Features of Google Drive
- Priority Label
- Time Based Access in Google Drive
Course Topics
- Introduction
- Training for Call Centre
- Delivering a Clear Message in Telesales Call
- SOP for Call Center
- Call Center KPIs for Telesales
- How to Hire for Call Centre?
- How to Prepare for Telesales Call?
- Summary
- Successful Call Closing Techniques
- Technology for Call Centre – Part 2
Course Topics
- Introduction
- How to Grow Business Using Videos?
- Types of Videos and their Usage
- Video Shoot – Basics and Equipment
- Finding Hot Topics for Your Video
- How to Get Good Ranking for Your Videos?
- How to Monetize Your Videos?
- Lead Generation Using Micro Videos
- Book Qualified Appointments Using Micro Videos
- How to Generate Sales Using Micro Videos?
Course Topics
- Introduction
- Basics of Email Writing
- Grammar, Punctuation and Spell Check
- Email Writing – Technical Aspects
- Opening & Closing of an Email
- Content of an Email
- Request Emails
- Follow-Up Emails
- Complaint Emails
- Email Communication With Suppliers
Course Topics
- Google Sheets – Basic Settings
- Formulas Under View Settings
- Data Settings – Pivot Table
- Collaboration in Sheets – Emails from Inside Sheets
- GS 7
- Edit Settings – Paste Special
- Formulas Under Insert Settings
- Data Settings – Split Text and Removing Duplicates
- Collaboration in Sheets – Version History
- Edit Settings – Find, Replace, Insert & Delete
Course Topics
- Introduction
- Greetings and Introduction Etiquette
- Grooming & Dressing Etiquette
- Meeting Etiquettes
- Formal Writing Etiquette
- Interview Etiquettes
- How to Behave with a Female Co-worker?
- Etiquette for a Team Manager
- Elevator & Phone Etiquette
- Dining & Cafeteria Etiquettes
Course Topics
- How to Use Sparklines?
- IF Function and its Usage
- VLOOKUP and HLOOKUP Function
- Data Validation and Indirect Function
- Excel – Offset Function
- Index Match
- WHAT IF Analysis Function
- Advance Sorting
- Advanced Filters
- Usage of Pivot Table
Course Topics
- How to Use Time Zones and Import & Export Feature?
- Introduction
- Creating Multiple Calendars Using Single Gmail Account
- Sending Event Invites through Google Calendar
- Calendar View Options
- How to Get Regular Reminders?
- Google Calendar Interface & Basic Settings
- Setting Event Reminders
- How to Plan Your Day Using Google Calendar?
Course Topics
- Introduction
- Google Forms – Interface & Basic Settings
- Variable Answer Type Questions & their Validation
- Types of Questions – Choice Type and File Upload
- Types of Questions – Rating and Date/Time
- How to Add Videos and Images in Google Forms?
- How to Add Sections and Customise Themes?
- How to Send Google Forms to Users?
- How to Analyse Responses in Google Forms?
- How to Set Up Auto-Responses in Google Forms?
Course Topics
- Introduction
- Elements of Performance Management
- Tools and Techniques of Performance Management
- Talent Management
- Employee Engagement through Gamification
- Designing Career Ladder – Promotions
- Managing Bottom Performers
- Mobile Apps For Employee Performance Management
- Summary
Course Topics
- Product Demo and Traction Slides
- Explaining Financial Model
- Competition and USP slides
- Showcasing Team Strength
- Pitch Deck – Meaning and Benefits
- Structure and Formats in a Deck
- How to Display the Problem & Solution?
- Showcasing Marketing Plans
- Valuation and Ask
- How to Present Your Pitch to Investors?
Course Topics
- Designing Illustrations on Adobe XD
- Goal of UI/UX
- Principles of UI/UX Design
- Golden Rules of Design
- Summary
- Benefits of Good User Experience
- Style Guide for Brands
- How to Measure the Impact of UI/UX Design?
- UI/UX Design – Software and Tools
- Designing Wireframes
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